Tags

Howto (51) Free Software (35) Powershell (33) Windows Server (23) AD (16) Hyper-V (16) Exchange (13) Office (13) Group Policy (10) Windows Server 2012 (9) Scripts (7) Symantec BE (5) Windows 8 (5) Cisco (4) TMG (4) Terminal Server (4) Cluster (3) HP (3) RDS (3) UAG (3) Citrix (2) DC (2) DNS (2) IE10 (2) OpenID (2) PKI (2) SCVMM (2) Windows Live (2) iLO (2) Backup (1) DPM (1) Fileserver (1) IE (1) SQL; DPM (1) Security (1) Sharepoint (1) Switch (1) VMWare (1) Veeam (1)

vrijdag 23 september 2011

Office 2010 (Word/Excel) poor performance after switching to a new fileserver

Problem:

We encountered poor performance of our Office 2010 applications after moving to a new fileserver.

After some troubleshooting with Sysinternals Process Monitor we found out that the problem was that MS Word tried to create a AutoRecover document on the old fileserver.

So we dug into the registry and found the key that was causing the problem.
(HKCU\Software\Microsoft\Office\14.0\word\Resiliency\DocumentRecovery\something)



Solution:

Deleting the registry key is the solution!

To solve this problem for our users we created a batchfile and put that in a GPO.

Below the batchfile we used:

REG DELETE HKEY_CURRENT_USER\Software\Microsoft\Office\14.0\word\Resiliency\DocumentRecovery /f
REG DELETE HKEY_CURRENT_USER\Software\Microsoft\Office\14.0\excel\Resiliency\DocumentRecovery /f
REG DELETE HKEY_CURRENT_USER\Software\Microsoft\Office\14.0\powerpoint\Resiliency\DocumentRecovery /f

Geen opmerkingen:

Een reactie posten