Symantec BE2010 E00084F4 error

De B2T loopt niet goed. Ik heb wat troubleshooting gedaan. SCSI trace logging aangezet terwijl ik de B2T jobs opnieuw uitvoerde. SQL job ging nu wel goed echter bij de Exchange job knalde deze erweer uit met error: E00084F4.

In de trace (zie screenshot) zie je dat op operation "Write6" een E staat bij check en dat de scsi status SCSISTAT_QUEUE_FULL is. In bijgevoegde link staat meer info.

Het probleem is de combinatie van Symantec software en de HP Insight Manager software.

Trace SCSI ivm BE2010 error

Troubleshooting hardware with Backup Exec for Windows Servers using the SCSI Trace Utility (tracer.exe).

http://www.symantec.com/business/support/index?page=content&id=TECH49432

"An unknown error occurred" may occur when backing up to tape on a server with the HP Server Management Agents Software installed:

http://www.symantec.com/business/support/index?page=content&id=TECH61192&actp=search&viewlocale=en_US&searchid=1311103425575

Hieronder de oplossing voor het probleem:

http://www.symantec.com/business/support/index?page=content&id=TECH163202

Problem

Random backup failures when HP StorageWorks Ultrium Tape Drive is connected to a LSI based Host Bus Adapter and Storport driver version installed on the system is later than 5.2.3790.3959, due to Insight Manager Storage Agent timeout if the driver returns SCSI status BUSY and Storport driver retries the command unlimited times

Error

The drive will fail backups randomly with, "A Device Time Out Error has occurred" . In most cases the tape drive will be discovered properly by the Operating system and will work fine when tested with HP Library and Tape Tools. The system event logs will not show any data that can be related to a drive or SCSI card HBA failure (Event IDS 7, 9, 11 or 15).

Environment

The issue could appear on both Microsoft Windows server 2003 and Windows server 2008 ,
Both 32 bit and 64 bit editions and with HP Insight management Agents installed.

Solution

1. Click on Run , type regedit.
2. Open the path HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Enum\SCSI\[device identifier name for the tape LTO-3 tape device]\[numeric device instance id for the LTO-3 tape device]\Device Parameters\
3. Right Click Device Parameters , click New > Key and rename it as Storport .
4. Right Click Storport key > New > DWORD and rename it as BusyRetryCount and the value should be set to 250 decimal.
5. Exit regedit.
6. Reboot the server.