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donderdag 13 oktober 2011

SysAid IT (free helpdesk software)

SysAid Free Edition is a light and fully-functional help desk software solution that supports up to two administrators, 100 assets, and 100 end users. SysAid Free Edition gives you the core modules and features you need to automate your help desk processes, handle service requests more efficiently, control your assets, and print reports on the state of your help desk. Accomplish everything you need to do in your day-to-day tasks in fewer clicks!

Ideal for smaller organizations, SysAid Free Edition is an out-of-the-box help desk solution that’s quick to implement and incredibly easy to use. It’s intuitive for both administrators and end users and makes IT help desk management simpler, faster, and more efficient.

Free Edition Is For IT Departments That Need To:
  • Support up to two administrators, 100 assets, and 100 end users
  • Automate handling of service calls to reduce response time
  • Get a detailed inventory and view of installed software and hardware configurations
  • Remote control your assets via a secure web connection
  • Analyze your system to identify bottlenecks and boost your help desk performance
  • Stay informed about your help desk with automatic notifications and alerts
  • Communicate with your end users via integrated online chat

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